1.Receptionist : Good morning Sir, welcome to our hotel. What can I do for you, Sir?

Guest : …
Select one:
a. OK, I want to book a double room for 5 days
b. The room in this hotel are enjoyable
c. I need some beverages
d. I want to order some meal for my breakfast
e. bowl of noodles and a cup of hot tea, please
2.Mr. Frederer: Hello, this is Frederer from the ATP inc. May I talk to Mr. Roger?
Receptionist : … He isn't available right now. Can I help you?
Select one:
a. that's too bad
b. Speaking
c. you've got a message
d. I'm sorry
e. he isn't here
3.Andre : I need to book a room for this weekend. May I know the rate?
Banu : …And which room would you like to have, single or double?
Andre : Sure.My name is Andrea Thomas and I'd like single room,please.
Select one:
a. Will you put me through Mr.Brown?
b. Would you show me the way to the room, please?
c. May I know who's speaking?
d. Can I talk to the manager?
e. May I leave a message?

1.Receptionist : Good morning Sir, welcome to our hotel. What can I do for you, Sir?